Fit For Health
Monitor
Health Consumers share their experiences on review websites and social media; think Google, Yelp and Facebook. Nine out of ten people will not commit to a health provider until they have read online reviews. We monitor reviews 24/7/365 on all review channels.
When potential patients are reading your online reviews, we want them to see a FIT Reputation!
Respond
Responding to online reviews and engaging social media feedback increases new patient appointments. We respond to online reviews on behalf of Practice Management allowing them to focus on patient experiences, staff, and operations.
- 80% of people read at least 6 to 12 reviews prior to selecting a health service provider
- 59% of people feel that a thoughtful review response can improve their impression of a business
- 73% of people use Google reviews. Review ratings and engagement account for approx. 15% of your Google placement.
- A 0.1% increase in your star rating can increase your conversions by 25%
SOURCES: Finstack.com
We actively respond to online feedback to let potential new patients know that you care about them and their health.
Analyze
Feedback is the breakfast of champions and too important to ignore. We keep practice management and providers informed and engaged. We offer a more efficient way to manage online feedback. Our Fit Reputation Managers work for you and become a valued part of your team. We provide you with useful reputation analysis to keep you informed and allow you to celebrate strengths and resolve vulnerabilities. Additionally, we provide you with competitor benchmarking.
All our Reputation Managers are seasoned professionals who only work within the healthcare industry.
Sample Responses
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Thank you for sharing this frame-worthy review. I feel our therapists are some of the finest and your feedback helps validate that opinion. Your review and recommendation are very much appreciated. I’m glad we could provide some comfort during a frustrating time so you can take full advantage of your therapy. Your recovery is our priority, and we thank you for selecting us for your PT.
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We are so glad that you experienced an efficient appointment; your time is valuable. I will be sure to share your kind remarks with our entire team, who work hard to keep things running smoothly for our patients. We appreciate your choosing us for your healthcare needs.
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I’m very sorry for the long wait time you experienced at your last appointment; please forgive us. Dr. Smith was delayed in surgery. This was an extraordinary circumstance not indicative of our norm. Your time is valuable, and we appreciate your patience. Thank you for choosing us as your health provider. We look forward to delivering a more efficient appointment on your next visit.